Customer Service – Data Management


Snelling is looking for an experienced Customer Service – Data Management professional for a busy company in Grand Rapids.

This position is responsible for supporting the administrative functions within the company.  Responsibilities include; order processing and management, creating and distributing daily reports, responding to customer inquiries and support for regional sites.  The daily activities include: order entry from hard copy and digital sources, compiling and organizing information for various databases and spreadsheets to create daily reports and assuring databases are properly maintained.


  • Assist with support for customer service for external and internal customers – answering phone calls, monitoring emails, entering and processing sales orders from hard copy and digital sources, creating and managing production orders
  • Reviewing customer purchase orders to assure inventory availability and customer required delivery times can be meet
  • Compile and organize information from various databases and spreadsheets to create daily reports.
  • Monitor sale/production orders through the day to assure they are completed on schedule
  • Assist Planning with purchase orders and coordinate delivery schedules as needed.
  • Assist accounting with accounts payable and accounts receivable transactions
  • Participate in the production meetings to address and advise on inventory or scheduling issues
  • Update and maintain customer and product information in databases
  • Assist shipping/receiving as needed


  • Strong written and verbal communication skills with the ability to interact effectively with customers and suppliers at all levels of the organization.
  • Ability to work in a dynamic environment with focus on continuous improvement and constant change.
  • Ability to generate and format reports in Excel and Word
  • Understanding of ERP/MRP systems and databases
  • Understanding of the basics of accounting
  • Focused on personal and professional growth.
  • Ability to take initiative and drive closure to tasks and responsibilities.


  • 3 to 5 years’ experience in customer service/production planning or other administrative positions in a manufacturing environment
  • Proficient in Excel, Word, and Outlook
  • Familiarity with the basics of accounting
  • Understanding of MRP, ERP and other business information management systems


Grand Rapids, Michigan 49546